14- listening 2
1. A: Can I exchange this shirt, please?
B: What's the problem?
A: I asked for a size 44, but this is a size 34.
B: Let me see if I can find one in the right size. Just a moment. I'm sorry, madam. We are completely out of your size. Could you come back next week? We'll have some more in then.
A: Um, okay.
2. A: I'd like to exchange these shoes, please.
B: Oh, are they the wrong size?
A: No, I just bought them, and I noticed that the heels are coming off. Look...
B: I see what you mean. Do you have your receipt?
A: Let me see. Oh, it looks like I forgot it. Does it matter?
B: Yes. Could you bring us your receipt?
3. A: Excuse me, I bought this briefcase here a few months ago. Look. Here's my receipt.
B: Yes?
A: The problem is, I can't get the lock to work.
B: Strange. Let's have a look. You're right. No problem.
It comes with a two-year guarantee, so we'll repair it for you. But could you leave the briefcase with us for a few days?
A: Sure. No problem.
4. A: Excuse me. I'd like to exchange this watch. I just bought it a few weeks ago, but look at this!
B: What seems to be the problem?
A: It's the band. It's already broken.
B: Oh. That's not good. Let me see if I can get you another one. I'm sorry. We are completely sold out of that style. I can order one for you. Or do you want to exchange it for a different watch?
A: Well, I really like this style.
B: Tell you what. Call me here tomorrow. By then, I'll know when I can get you a new one.
A: Okay. Thanks.
I'll call you tomorrow.
5. A: Excuse me. I'd like to return this shirt.
B: Is there a problem with it?
A: Yes. See the sleeves? Believe it or not, this used to be a long-sleeved shirt.
B: Really.
A: Yes, I washed it once, and look at the sleeves. Now they're much too short.
B: I see what you mean. I'll get you another one. Could you just fill out this form for me, please?
A: Oh, sure. And here's my receipt.
6. A: There's something wrong with this camera I bought here a few months ago.
B: What's the problem with it?
A: The back doesn't shut properly. See? It pops open when you try to shut it.
B: That's strange. I've never seen that problem before. We'll repair it for you at no charge. But I do need one thing. Could you show me the guarantee that came with the camera?
A: Yes, here it is.
B: Thanks.
