21- dictation
A: Yes, sir, may I help you?
B: I'd like a room for two nights, please.
A: Two nights?
B: That's right. My name is Chris Smithson.
A: Did you say Smith?
B: No, Smithson. S-m-i-t-h-s-o-n. Do you need to see some identification?
A: Did you say you have identification?
B: Yes. I do. Here you go.
